On the ‘New Users’ registration page, the Unique ID is a required field. In this field, the detail entered should be a reference number that is unique to you within your workplace. It will be a point of reference for your results and your employer. Entering a value which is not unique to you, may cause a delay in the allocation of your results to your training record – i.e. your Training Coordinator/line manager may not realise you have completed your online session.

Possible Causes		Resolution
It may be the case that the Unique ID you are using in registration for this session is the same as you used when registering for a previous session. Alternatively, it may be that someone else in your organisation has entered in your Unique ID by mistake.		Please contact our Technical Support Team to check your Unique ID and/or to re-set your account.
It may be the case that the Unique ID you are using is not in fact unique to you.		Contact your training co-ordinator for help as they dictate what unique reference you should be using. It may be your employee, staff, payroll , EIN or National Insurance number.
		If your organisation does the online sessions via RiskMaster, you will have been emailed/sent a notification to complete, which will contain your Unique ID (e.g. the number in the format 12345/1). Alternatively, you should contact RiskMaster for your Unique ID. Please ask internally for this contact number.